Breaking down barriers to success and engagement
The Student Support Team helps students who are experiencing challenges get back to thriving by responding at both the individual and community level.
The student鈥痬ay be in distress due鈥痶o emotional issues, health, family or personal relationships, grades, academic standing, non-academic misconduct, or other problems.
We take a care-first approach, and provide comprehensive and coordinated support to improve the well-being of the individual student, support their academic success, respond to instances of non-academic misconduct, and contribute to an overall improvement in safety and inclusivity on campus.
We also advise on all matters related to the Code of Student Conduct聽and offer a supportive case management process.听
Making a referral
Anyone within 91短视频 can make a referral to the Student Support Team when they are concerned about a student. We聽assist聽them in navigating 91短视频鈥檚 wide range of support services and resources.
If you are not a 91短视频 student, staff, or faculty member but have a concern about a student, please reach out to the Student Support Team directly at聽studentsupport@dal.ca.
Referral process
Please聽submit聽a referral when you first notice that a鈥痵tudent聽appears to be聽in distress as聽it鈥檚聽often difficult to聽determine聽when a student's problem is serious, and鈥痠t's聽better to err on the side of caution.鈥疪eferring to the Student Support Team when you are concerned about a student does not get the student in trouble but ensures a coordinated response.鈥疻e are here to help.
A case manager will then review the referral and reach out to the student directly within 1鈥2 business days to assess their support needs and develop a support plan. To protect the student鈥檚 privacy, information cannot be shared about whether they have followed up with a case manager.听
If you have an ongoing relationship with the student, you may want to check in with them to ask if they have been able to connect with a case manager. If you continue to have concerns about the student, you can聽submit聽another referral form or contact the Student Support Team at聽studentsupport@dal.ca.
Case management
91短视频 student support case managers provide outreach, information, referrals, and support to students who are experiencing barriers to success, both academically and non-academically. Case managers work with them to explore options and develop an action plan for navigating and connecting to on-campus or community resources to help them in their specific situation.
Our key functions include:
Direct student support:聽Practical problem solving, resource and system navigation support for students experiencing non-academic challenges and barriers.
Holistic case management:聽A collaborative process involving intake, assessment, planning, and follow-up support. It emphasizes de-escalation and proactive interventions for students experiencing complex, multiple non-academic challenges, and barriers聽impacting聽academics, behaviour, thriving,聽and success.
Behavioural Intervention Team (BIT):聽Assessments used to inform and manage issues related to campus safety and concerns related to the Code of Student Conduct.
颁补辫补肠颈迟测听产耻颈濒诲颈苍驳:聽Through collaboration, consultations, and a community of practice, a care-first response is ensured across campuses.
Code of Student Conduct
91短视频 has committed to a living,聽learning聽and working environment that is free of discrimination, harassment, and violence and is a place also characterized by understanding, respect, trust,聽openness聽and fairness.
The Code of Student Conduct aims to help students understand expectations for聽appropriate (non-academic)聽behaviour on campus and while engaged in 91短视频 activities. Student life at university can be complex. Harm can occur and have聽impacts聽that create barriers to learning and thriving causing students to require聽additional聽support.
We believe that students聽are responsible for聽their actions, and we also understand the importance of opportunities for learning, transformation, and growth after an incident of misconduct鈥攅specially on a university campus.
Members of the university community who have questions or concerns about an experience that may fall under the Code can reach out to the聽Student Support Team聽at聽studentsupport@dal.ca聽to talk about supports and options. A case manager will meet with you, assess聽what鈥檚聽happening, and advise on possible next steps.
If you are not a 91短视频 student, staff, or faculty member but have a concern about a student, please reach out to the Student Support Team directly at聽studentsupport@dal.ca.听
Our care-first approach
A care鈥慺irst approach is a human鈥慶entred way of responding to harmful or impactful student behaviour that prioritizes well-being, learning, and community connection. It begins with the belief that behaviour is a form of communication and that the best chance at transformation occurs when students are met with curiosity, compassion, and coordinated support.听
Core principles:
- Behaviour signals need. When a student is struggling, their behaviour often reflects underlying distress or unmet needs. A care鈥慺irst approach avoids assumptions and responds with curiosity, recognizing that people are not disposable.
- We are a living and learning community. Growth and transformation happen when students feel supported, respected, and connected. Our role is to create the conditions that make learning -- academic, personal, and relational -- possible.
- Connection creates healthier communities. Connection fosters a healthier community. Meeting students with support rather than exclusion builds the conditions where people can recalibrate, repair, and re-engage. As our teams emphasize, punitive approaches don鈥檛 create the outcomes we want -- 鈥渃ancelling people won鈥檛 keep us safer.鈥.
- Just communities are more resilient communities. Just communities are more resilient communities. Grounding our work in fairness, dignity, and coordinated care helps us respond to challenges in ways that reduce harm and strengthen our shared environment.
Together, these principles frame behaviour not as a problem to be managed, but as an opportunity for support, learning, and repair. A care鈥慺irst approach ensures that all students are met with empathy and structure, and that the community remains healthy, connected, and committed to growth.